Used Vehicle Manager in Portland, OR at Beaverton Mercedes

Date Posted: 9/17/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    9275 Southwest Canyon Road
    Portland, OR
  • Experience:
    Not Specified
  • Date Posted:
    9/17/2018

Job Description

Mercedes-Benz of Beaverton 

Used Vehicle Manager


Used Vehicle Manager – Automotive Sales Manager 


 Lithia Auto Stores embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun.  Start your career with one of the largest and most successful retail automotive teams in the nation.

Job Description

Responsibilities:

The Used Vehicle Manager is responsible for the appraisal, purchase, reconditioning, display and merchandising of the used vehicle inventory. 

Sales Team Training and Development

  • Train sales team daily using meeting-in-a-box, role-play, product demonstrations and product quizzes to ensure Sales representatives are well versed in the sales process and manufacturer product knowledge.
  • Walk the lot every day with the sales team to ensure complete knowledge of vehicle prices and overall condition of inventory, advertising, banners and area grounds.
  • Build effective sales team by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring

Transaction Facilitation

  • Meet and greet all customers early in sales process and stay actively involved throughout process
  • Determine vehicle purchase terms, payment, interest, and trade values to customers following guarantee guidelines
  • If utilizing Car Center, inspect vehicle and complete appraisal request process. Present purchase value to customer and ensure all customers have option to purchase as part of sales process.
  • Present vehicle protection packages to consumer
  • Secure financing for customers by utilizing professional relationships with lenders and working with them to get the best financing available
  • Submit deals to bank electronically using appropriate dealer system (where applicable)
  • Coordinate dealer trade requests initiated by customer
  • Address and resolve customer concerns. Escalate issues as needed to General Manager
  • Participate in store meetings including, but not limited to: Sales Receivables, Save-A-Deal, and Store Manager meetings
  • Ensure exact customer counts and logging of all customer contact into LSMS. Include all showroom traffic, service customer inquiries, internet leaders, and incoming sales phone calls.
  • Other duties and administrative items as requested

Used Vehicle Inventory

  • Used vehicle inventory must be valued at or below current competitive wholesale markets.
  • Used vehicles must be properly reconditioned according to Lithia’s minimum requirement for reconditioning

Qualifications:

  • Prior automotive dealership sales management experience, required
  • Prior Mercedes-Benz or high-line experience, strongly preferred
  • Must have a proven track record with an exceptional CSI
  • Proven success in managing strong sales teams
  • Strong communication and customer engagement skills
  • Ability to develop an effective sales team through training and performance standards
  • Possess a high level of integrity and have a strong interest in professional growth beyond your current position

Hiring Requirements: 

  • High school graduate or equivalent
  • 18 years or older
  • Possess an acceptable driving record and valid driver’s license in state of residence

Why Lithia?

We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.
We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

Lithia Auto Stores is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.


Used Vehicle Manager – Automotive Sales Manager