Parts Advisor in Medford, OR at Lithia Motors

Date Posted: 9/17/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1420 North Riverside Avenue
    Medford, OR
  • Experience:
    Not Specified
  • Date Posted:
    9/17/2018

Job Description

Lithia Toyota of Medford

 

Experienced Parts Advisor


Parts Advisor 


Medford Toyota is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publicly traded retail automotive groups in the nation.

Job Description

Responsibilities:

As a Parts Advisor you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.

  • Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
  • Communicate effectively with customers and vendors via phone, in-person or email.
  • Assist customers by answering questions, introducing to an estimator or other assistance as requested in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
  • Maintain clean and professional appearance of counter, work area, and stockroom.
  • Interact with the Service Team to coordinate parts for vehicle repair and service.
  • Order parts from suppliers based on Service Department and customer requests.
  • Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
  • Check quantity and condition of goods received against invoices and purchase orders.  Check number and unit cost as well as total billing for charges against proper records.
  • Specifies parts accurately.
  • Takes inventory, maintain records of goods received and keeps perpetual inventory controls.
  • Receive payment or obtain credit authorization.
  • Process core returns, parts warranties and parts returns as necessary.

 Qualifications:

  • Previous parts advisor experience, preferred
  • Understand basic automotive components and systems
  • Automotive dealership service experience is a plus
  • Any automotive certifications is a plus
  • A team player who is focused on providing exemplary customer service
  • Ability to multi-task in a fast paced work environment
  • Strong organizational skills and detail oriented
  • Working knowledge of computers
  • Be at least 18 years of age
  • Possess an acceptable driving record and a valid driver’s license in your state of residence

Why Lithia?

We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

 Lithia Auto Stores is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.#CB


Automotive Parts Advisor – Auto Sales – Auto Parts Consultant