Client Care Representative in Tustin, CA at DCH Tustin Acura

Date Posted: 2/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Tustin, CA
  • Experience:
    Not Specified
  • Date Posted:
    2/13/2018

Job Description

DCH Tustin Acura

NOW HIRING: Client Care Respresentative

DCH is part of the Lithia Motors family of dealerships, a publicly traded Fortune 500 automotive retail company [NASDAQ:

LAD] with over 160 dealerships, auto stores and service centers across the US. Our proven record of success comes from our collaborative teams of passionate and innovative people working together to achieve success and have fun too!

Currently the fifth-largest automotive retailer in the nation, we are growing…FAST! With this growth comes unique and exciting career opportunities. There’s no better time to join us on the road to success

Job Description

Client Care Representative

Responsibilities:

The Lithia Client Care Representative is responsible for updating customers on account status as well as generating additional opportunities to do business from our existing book of sales and service customers via outbound and inbound phone and email communication.

The Lithia Client Care Representative reports to the Customer Retention Manager, and partners with the sales department to ensure proper customer hand-off. 

  • Consistently meet and exceed goals relating to outbound calls, accurately logging notes from customer conversations, and generating new business opportunities in the form of appointments for the sales team.
  • Use customer feedback to create an individual follow up pipeline.
  • Work as a team to complete daily follow up calls assigned to the department.
  • Assist in developing accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the Customer Retention Manager.
  • Partner with the sales managers to ensure a quality customer hand-off and transfer of notes from one system to another.
  • Build and maintain knowledge of product information, dealership/department processes, and keep current with certifications and licenses.

Qualifications:

  • Achieve call volume and appointment goals.
  • Set daily appointments
  • Time Management – manage one’s own time
  • Proficient in basic computer skills, including but not limited to typing, Microsoft Outlook email and Internet browser navigation.
  • Possess strong written and verbal communication skills, and pleasant, professional demeanor in every customer interaction
  • Be a quick learner, able to multi-task and consistently complete all steps in the process.
  • Have strong work ethic, be self-motivated and transparent/honest in all activities relating to generating commission.
  • Be at least 18 years of age
  • Possess an acceptable driving record and valid driver’s license in state of residence
  • A criminal history background check will be conducted prior to beginning employment
  • Clear pre-employment drug screen

Why Lithia?
We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include: 
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.