BDC Representative in Portland, OR at Portland Mercedes Smart

Date Posted: 5/16/2018

Job Snapshot

  • Employee Type:
  • Location:
    1605 Southwest Naito Parkway
    Portland, OR
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Mercedes-Benz of Portland

Business Development Center Representative

Customer Service Representative - Receptionist - Administrative Assistant - Entry Level

This posting is for a full-time, entry level position. Scheduled hours vary, and can include Saturdays.

At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publicly traded retail automotive groups in the nation.

Job Description

Business Development Center Representative


The Business Development Center (BDC) Representative is responsible for developing, processing, managing, following up and tracking all Lithia customers as it pertains to parts, service and sales departments within Mercedes-Benz of Portland.

  • Gather accurate customer information to create a database for continual follow-up and retention
  • Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
  • Follow up with customers about their Lithia experience, resolve any issues or concerns that they may have encountered and escalate any major issues for further review.
  • Set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous Lithia customers, referrals, other generic leads and service and parts customers.


  • Prior customer service experience, required
  • Experience working in a dealership setting, preferred
  • Ability to work Saturdays (as needed)
  • Be a team-player focused on providing exemplary customer service
  • Strong inter-personal communication skills, including the ability to present information in a clear and professional manner
  • Be comfortable communicating both in-person and over the phone
  • Basic computer skills, including the ability to type accurately and efficiently
  • Be at least 18 years of age 
  • Possess an acceptable driving record and valid driver's license in state of residence.

Why Lithia?
We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check andpre-employment drug screen will be conducted on the final candidate prior to beginning employment.


Customer Service Representative - Receptionist - Administrative Assistant - Entry Level